Multi-tenant AI agent platform

AI agents thatunderstand your product— and prove their value.

Orlenn turns your knowledge into branded AI agents that answer accurately, take real actions, and show the outcomes — across chat and voice.

Book a demo See how it worksSee how it works →

Grounded in your documents·Cites its sources·Human-in-the-loop

Acme Support·Answers from Acme's docs

Can I export invoices as CSV?

Yes. Billing → Invoices → Export gives you a CSV of any date range. Owners and billing admins can do this; members can't.

Billing guide · §4Roles & permissions

✓Ticket ACM-4192 filedJira

Grounded in your documents◆Every answer cites its source◆Your model key, never ours◆216 automated tests◆

The problem

Most chatbots only talk. Yours should work.

Generic chatbots answer from a generic brain, guess when they don't know, and leave you with transcripts instead of results. Building something better usually means custom code for every use case.

Old way

Answers from a generic model

Orlenn

Answers from your documents, with citations

Makes things up when unsure

Says what it doesn't know and hands off

Chat only

Takes real actions and escalates to a person

Transcripts

Measurable outcomes you can report on

Custom build per use case

One platform, configured, not coded

Old way

Orlenn

Answers from a generic model

Answers from your documents, with citations

Makes things up when unsure

Says what it doesn't know and hands off

Chat only

Takes real actions and escalates to a person

Transcripts

Measurable outcomes you can report on

Custom build per use case

One platform, configured, not coded

Why Orlenn

Grounded. Agentic. Measurable.

Grounded

Answers come from your knowledge base and cite their sources. When the docs don't support an answer, Orlenn says so.

Agentic

Beyond answers: it captures leads, files tickets, books meetings, and escalates to a human when it should.

Measurable

Every conversation rolls up into outcomes — leads, tickets, resolutions, satisfaction — so you can prove ROI.

Orchestration

One front door. The right specialist every time.

Orlenn reads every request — from any channel — decides what it is, and routes it to the right specialist agent and the right place in your CRM.

Incoming

Web

Phone

Orchestrator

Classify the request, pick the specialist

IntentGroundingConfidenceRoute

Sales

Qualifies and captures the lead.

Support

Answers from your docs, files real bugs.

Ops

Runs structured discovery.

Billing

Handles invoice and plan questions.

DestinationHubSpot

See it in action

Watch it answer, act, and know its limits.

Can I export invoices as CSV?

Yes. Billing → Invoices → Export gives you a CSV of any date range. Owners and billing admins can do this; members can't.

Billing guide · §4Roles & permissions

Cites its sources

Billing guide §4

Your export crashes on large files.

That looks like a defect, not a settings problem. I've filed it with the steps you described and the file size — support will follow up here.

✓Ticket ACM-4192 filedJira

Files a Jira ticket

ACM-4192

I want to talk to someone about enterprise pricing.

Happy to set that up. What's the best work email, and roughly how many seats are you sizing for?

✓Lead capturedRouted to Sales

Captures a lead

Routed to Sales

What's your uptime guarantee for the EU region?

That isn't in the docs I can see — want me to pass this to a person?

?Awaiting handoffOperator queue

Says what it doesn't know

No hallucination

Capabilities

Knowledge

Answers from your documents — cited, and never made up.

Upload your PDFs, docs, and text. Orlenn indexes them and answers questions with the exact passages it used, shown as citations.

Retrieval-augmented answers over your own content
Source citations on every response
Confidence guardrails — clarify, refuse, or escalate when grounding is weak
No hallucinations by design

Acme Support·Acme's docs

Can I export invoices as CSV?

Yes. Billing → Invoices → Export gives you a CSV of any date range. Owners and billing admins can do this; members can't.

Billing guide · §4Roles & permissions

Acme Support Agent

Online · answers from Acme's docs

ChatVoice

Can I export invoices as CSV?

Yes. Billing → Invoices → Export gives you a CSV of any date range. Owners and billing admins can do this; members can't.

Billing guide · §4Roles & permissions

What's your uptime guarantee for the EU region?

That isn't in the docs I can see — want me to pass this to a person?

Ask me anything…⌁↑

Citation chips on every answer

Source · section

Says what it doesn't know

No hallucination

Tools

Not just chat — it does the work.

Each agent runs only the tools you enable, with credentials scoped to you and safeguards that stop duplicate or runaway actions.

Capture leads with progressive, configurable fields
Run structured requirements discovery
File bug tickets to Jira (with a triage gate so only real bugs get through)
Escalate to a human handoff

app.orlenn.com/agents/acme/tools

Agent tool configuration, five of eight tools enabled

Per-agent tool toggles

Only what you enable

Channels

One agent, on chat and voice — branded and embeddable.

Drop the widget on any website with a snippet. It matches your brand, remembers returning visitors, and runs as chat or a live voice call.

Embeddable chat widget with a publishable key
Live voice calls from the same agent
Per-client branding — accent, logo, welcome copy
Returning-visitor memory ("welcome back")

acme.com/pricing

Acme Support·Acme's docs

Can I export invoices as CSV?

Yes. Billing → Invoices → Export gives you a CSV of any date range.

Billing guide · §4

Ask anything…↑

Live voice call

Same agent, same answers — spoken.

02:14 · connected

Cited answer in the widget

Embed with one snippet

Trust & control

It knows when to hand off — and stays in scope.

Orlenn is built for public-facing deployment: it escalates when it should, resists manipulation, and logs everything it does.

Human handoff with an operator queue (Slack/email notify)
Prompt-injection defense on public chat
Idempotent actions — no duplicate leads or tickets
Immutable audit log of every tool execution
Per-conversation token budgets and rate limits

app.orlenn.com/handoffs

Operator queue, pending triage

Slack / email notify

Outcomes

Prove the value — not just conversation logs.

A single dashboard turns conversations into the numbers your team reports on, and shows exactly where to improve.

Conversations, deflection rate, leads, tickets, resolutions
Answer satisfaction (thumbs up/down)
Lifecycle and intent funnels
Knowledge-gap detection — what content to add next

app.orlenn.com/analytics

The numbers you report on

Conversations · deflection · leads

Control

Configure in minutes. Roll back in one click.

Build and tune an agent without code, and never fear a bad change — every save is a version you can compare and restore.

Create and configure an agent in minutes
Version history with compare and one-click rollback
Multi-tenant — many clients, one platform
Per-agent knowledge, tools, and branding

Config version history with compare and restore

app.orlenn.com/agents/acme/versions

Compare any two versions

Diff before you restore

Restore in one click

Every save is a version

How it works

From your knowledge to a working agent — in three steps.

STEP 01
Connect your knowledge
Upload documents; Orlenn indexes them for retrieval.
STEP 02
Configure an agent
Set its prompt, model, tools, branding, and channels.
STEP 03
Deploy and measure
Embed the widget on chat or voice; watch outcomes in the dashboard.

Built to be trusted

216

Automated backend tests

100%

Of answers cite their source

AES-256

Encrypted credentials

Your keys

Tenants bring their own model key (BYOK)

Fits your stack

Works with the tools you already use.

Knowledge

Notion

GitHub

Confluence

Jira

Actions

Jira

Calendar

Webhooks

Channels

Web

Slack

Voice

CRM

HubSpot

Anything else

MCP + custom tools

Security

Enterprise-ready from day one.

Read about our security →

BYOK — your own model key, no platform key at runtime
AES-256 encrypted secrets
Role-based access control with mandatory 2FA
Strict multi-tenant isolation
Usage limits and budgets
Immutable audit logs

Read about our security →

Use cases

One platform, many jobs.

SaaS support

“How do I reset SSO?” → cited answer; a real bug → filed to Jira; angry customer → clean handoff.

Outcome

Deflect the routine, escalate the rest.

Agencies & IT services

An inbound project inquiry → a structured requirements brief in your inbox.

Outcome

Qualified scope before the first call.

Marketing & sales sites

A product question → answer + “want a demo?” → captured lead.

Outcome

Every visitor is possible pipeline.

Internal ops

“What’s our travel policy?” → grounded answer from your own handbook.

Outcome

A source of truth your team trusts.

FAQ

Questions, answered.

How does Orlenn avoid making things up?

It answers from your documents and cites the source. When grounding is weak, it clarifies, refuses, or hands off instead of guessing.

Do you use our data to train models?

No. Orlenn uses your knowledge only to answer your visitors, and tenants bring their own model key.

Can it do more than answer questions?

Yes — capture leads, run requirements discovery, file Jira tickets, and escalate to a human.

Does it work on voice as well as chat?

Yes, the same agent runs as an embeddable chat widget or a live voice call.

How is it kept secure?

Encrypted credentials, role-based access with 2FA, tenant isolation, rate limits, and an immutable audit log. See Security.

How do we get started?

Book a demo — we'll set up an agent on your knowledge and show it live.

It answers from your documents and cites the source. When grounding is weak, it clarifies, refuses, or hands off instead of guessing.

No. Orlenn uses your knowledge only to answer your visitors, and tenants bring their own model key.

Yes — capture leads, run requirements discovery, file Jira tickets, and escalate to a human.

Yes, the same agent runs as an embeddable chat widget or a live voice call.

Encrypted credentials, role-based access with 2FA, tenant isolation, rate limits, and an immutable audit log. See Security.

Book a demo — we'll set up an agent on your knowledge and show it live.

See Orlenn answer from your own documents.

Book a 30-minute demo — we'll stand up an agent on your content and show it answering, acting, and reporting.

Book a demo

AI agents thatunderstand your product— and prove their value.

Most chatbots only talk. Yours should work.

Grounded. Agentic. Measurable.

Grounded

Agentic

Measurable

One front door. The right specialist every time.

Watch it answer, act, and know its limits.

Answers from your documents — cited, and never made up.

Not just chat — it does the work.

One agent, on chat and voice — branded and embeddable.

It knows when to hand off — and stays in scope.

Prove the value — not just conversation logs.

Configure in minutes. Roll back in one click.

From your knowledge to a working agent — in three steps.

Connect your knowledge

Configure an agent

Deploy and measure

Works with the tools you already use.

Enterprise-ready from day one.

One platform, many jobs.

SaaS support

Agencies & IT services

Marketing & sales sites

Internal ops

Questions, answered.

How does Orlenn avoid making things up?

Do you use our data to train models?

Can it do more than answer questions?

Does it work on voice as well as chat?

How is it kept secure?

How do we get started?

How does Orlenn avoid making things up?+

Do you use our data to train models?+

Can it do more than answer questions?+

Does it work on voice as well as chat?+

How is it kept secure?+

How do we get started?+

See Orlenn answer from your own documents.